Refund and Cancellation Policy

This page summarises Sections 5 and 11.5 of our Terms and Conditions (last updated 4 November 2026). If anything differs, the Terms prevail. The Leepie app, its lessons, MCQs and question papers are free; this policy applies to any paid purchase, such as books sold in the Leepie store.

Our Approach

Leepie delivers instant, non-returnable digital content, so purchases are generally considered final. For courses and test series, a partial or full refund may be evaluated at the discretion of the management when both conditions below are met.

Store PDF Purchases

Notes, books and question papers bought in the Leepie store are PDFs that can be copied once downloaded, so a downloaded file is treated as fully consumed and the 10% limit below does not apply to them. For store PDFs a refund is considered only when:

you paid twice for the same product within 24 hours;
your payment was taken but the files did not appear in My Library and we have not fixed it within 72 business hours of your support request; or
the file is corrupted, incomplete or materially different from its description and we cannot fix or replace it.

Changes of mind and lack of interest are not valid grounds. Apply by email within 48 hours of purchase, with your order number and payment receipt, as described below. If a payment fails and money is deducted, your bank or we return it to the original payment method; you do not need to apply. See also our Delivery Policy.

Video Lessons and Future Paid Content

Video lessons in the Leepie app are currently free. If we make any video course or other content paid in future, the price, what is included and the access period will be shown before you pay, and the conditions below will apply to it as a course. See Section 12 of our Terms and Conditions.

Condition 1: The 10% Consumption Limit (Courses and Test Series)

You are not eligible for a refund if you have accessed, streamed, downloaded or viewed more than 10% of the total content of the purchased course, module or test series. Server records are used to check consumption.

Condition 2: Valid Grounds

Refund requests are not considered for a change of mind, lack of interest or personal device incompatibility. Valid grounds, with supporting evidence, are:

Major technical defect: screenshots or video showing the platform failed to deliver the purchased content because of a backend error on our side that we could not resolve within 72 business hours of a formal support ticket.
Accidental duplicate purchase: bank statements or payment receipts showing double billing for the same course within a 24-hour window.

How to Apply

Email leepieapp@gmail.com within 48 hours of the purchase.
Include your registered phone number, the course purchased, the payment receipt and your evidence.
Our team reviews the request. Submitting a request does not guarantee approval.

Requests received after 48 hours are rejected.

Refund Timeline

Approved refunds are returned to the original payment source within 7 to 10 working days, minus standard payment gateway fees.